Return and Refund Policies

Due to health concerns, used hearing aid parts such as receivers, battery doors, batteries, filters, screen protectors and earhooks are non-refundable. Non-used hearing aid parts in original condition are 80% refundable (20% restocking fee). All non-used items have a 30 day return policy, starting from the day you receive the item (as stated by courier company).

Hearing aid accessories such as streamers, TV adapters, telephone adapters, and remote controls are refundable within 30 days as long as they are in original condition. A 20% re-stocking fee will be charged.

All return shipping costs are to be paid by the buyer.

Refunds will be issued after product has been inspected.

All returns must come in original packaging and include all items shipped to the buyer. Serial numbers must match when applicable.

For further questions please email or contact +1 647 778 2487.

parcel packaging