What if my hearing aid is damaged or lost?

Modern hearing aids are complex, intricately engineered electronic devices. Rough handling can damage them and it can be easy to lose the tiny devices too. So, what can you do if your hearing aid is damaged or you lose it?

According to the insurance industry, 28% of claims for damaged hearing aids occur because the devices have been dropped while another 15.4% of hearing aids claims are the result of someone stepping on the hearing aids.

You might be the really careful type who never loses or drops your hearing aids but there are many ways hearing aids  can go missing or be damaged including:

  • Pets or small children chewing or misplacing them 
  • Falling out when removing tight clothing
  • Being pulled out when working in tight spaces
  • Misplacing them when removing them temporarily

So let’s look at what you can do if you find your hearing aids no longer work or you simply can’t find them at all.


Hearing aids are sensitive devices and represent a major investment so you do need to look after them. That includes making sure they’re clean and dry. Excess earwax blocking the microphone is a common cause of hearing aid malfunction.

Follow the maintenance guidelines your hearing professional gave you when you purchased the hearing aids. There are some very helpful instruction videos here if you need a reminder for how to maintain your hearing aids. Learning how your hearing aids work will help you understand the importance of regular maintenance too.

If your hearing aid stops working it always pays to check the batteries. Often people drop their hearing aids when they’re changing fiddly older style batteries. If you’re finding it hard to deal with changing the batteries every couple of weeks it might be time to look at replacing your old hearing aids with some modern rechargeable aids.  

Modern rechargeable lithium ion batteries eliminate the hassles of frequent battery changes. And recharging is a breeze. Simply place the hearing aids in the charging pod when you go to bed and the next morning they will be fully charged and ready for another exciting busy day of exploring the world of sound around you. 

If you’re having problems with new hearing aids it may simply be that the settings aren’t quite right for you. Talk to your hearing aid professional. They can help fine-tune your hearing aid so it really matches your hearing loss and your lifestyle.


If your hearing aid isn’t working and it’s not a problem with the battery or a simple to fix maintenance issue then it may need to be repaired. Modern hearing aids use extremely intricate electronic circuitry so we do not recommend that you try and repair it yourself. You will likely cause more damage and may void your hearing aid warranty or insurance cover.

Bring your hearing aids into your hearing professional at House of Hearing. They will be able to diagnose the fault and let you know whether it can be repaired. House of Hearing devices come with a 2-year loss and damage warranty that will cover most repairs. We can also let you know how much it will cost to repair your hearing aid if the warranty is no longer valid.

Most hearing aids can be repaired but remember hearing aids do have a limited lifespan and you will probably need to replace them after 5 to 7 years. It is possible to repair many types of hearing aids and keep them going for much longer than that but you may find that parts become difficult and expensive to obtain as your old model hearing aids become obsolete.

Sometimes the hearing aid may be damaged beyond repair. This level of damage will probably be quite obvious. We work with most major hearing aid manufacturers and insurance companies to  find the best solution for you in each case. 

Losing your hearing aids

Some people are particularly prone to losing hearing aids. Young children may take some time to adapt to hearing aids and may frequently take them out and put them down and forget where they left them. 

Building a routine around putting the hearing aids in and looking after them can help small children learn to look after their hearing aids. Try to engage children in fun activities when they’re wearing the hearing aids. Colourful headbands and clips can be a fun and very effective way to keep hearing aids in place.

If the child appears to be uncomfortable, it may be a sign that the earmould is not quite fitting correctly. Come and talk to your hearing professional about adjustments or a new mould.

Elderly people may lose track of where they left their devices or find it hard not to drop them when handling the aids. You can buy hearing aid clips that prevent the loss of the devices even if they do fall out. 


House of Hearing offers a two-year warranty for loss or damage to your hearing aids and there are other insurance providers as well including private and government insurance providers. If you are an Ontario resident and have a valid health card you may be eligible for financial assistance from ADP. 

Likewise, veteran service members may also be eligible for insurance cover for hearing aid loss or damage. House of Hearing is an authorized provider under ADP as well as under the Veterans Affairs and Workplace Safety and Insurance Board.

You may also be eligible for additional funding through your private home insurance provider so don’t forget to check that out. 

If you’re having problems with your hearing aids make sure you talk to your hearing aid professionals. House of Hearing; it’s our mission to help you get the best results from your hearing aids.

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